Reviews & Ratings (How They Work)
How to leave helpful reviews and what happens if a review is abusive or false.
How do reviews and ratings work on Guruu?
After a session, you can leave a rating and review. Reviews help other learners choose confidently and reward providers who deliver outcomes.
Why it matters: reviews reduce risk when booking someone new.
How it works: complete session → leave rating + written review → displays publicly (subject to moderation).
Good to know: the most helpful reviews describe the outcome you achieved.
What makes a review helpful (and fair)?
Describe outcome: what you needed, what the Guruu did, and what changed after the session.
Why it matters: fair reviews improve marketplace quality.
How it works: goal → what happened → outcome → who it's best for.
Good to know: avoid personal attacks — focus on the service and the result.
Can I edit or remove a review?
Depending on platform settings, you may be able to edit. Guruu may remove or moderate reviews that are false, defamatory, or abusive.
Why it matters: moderation protects users from manipulation and harassment.
How it works: report → assessed → action taken if it violates standards.
Good to know: negative reviews aren't removed just for being negative — they're removed for violating rules.
Will Guruu remove a negative review just because the Guruu disagrees?
No. Reviews can be critical if they're honest and respectful; moderation is for false, abusive, or policy-violating reviews.
Why it matters: trust depends on reviews reflecting real experiences.
How it works: review posted → moderation only when reported/flagged under standards.
Good to know: if your review is factual and outcome-based, it's much less likely to be disputed.
What if my session was affected by a dispute — should I still leave a review?
If there's an unresolved dispute, it's usually best to wait until it's resolved so your review reflects the final outcome.
Why it matters: reviews should reflect outcomes, not confusion.
How it works: resolve dispute → review fairly → stick to facts.
Good to know: if you review during a dispute, avoid speculation — describe what happened.
Can Guruu use my review in marketing?
Yes — reviews may be displayed publicly and used for promotional/informational purposes.
Why it matters: understand where your words may appear.
How it works: review posted → displayed on platform → may be reused without changing meaning.
Good to know: write reviews as if they could be read widely (because they can).
How do I write a review that helps future learners choose the right person?
Use: goal → what happened → outcome → who it's best for.
Why it matters: fit is the biggest driver of satisfaction.
How it works: "I wanted X" → "they did Y" → "I achieved Z" → "best for people who..."
Good to know: mentioning level (beginner/intermediate) helps other learners match correctly.