How Booking Works (Pay, Join, Reschedule, Cancel)

Find a Guruu, agree on the goal and time, then book and pay in-platform to confirm the session. Keeping everything on Guruu helps with clarity, accountability, and support if anything goes wrong.

Why it matters: on-platform booking keeps your session and payment protected by platform rules.

How it works: find a profile → message your goal → choose a time → book → payment confirms → join the session.

Good to know: send your goal before you book — it makes the first session much more useful.

You pay at booking to confirm the session. This reduces last-minute drop-offs and ensures both sides have a clear commitment.

Why it matters: confirmed payment = confirmed session.

How it works: book → pay → session confirmed → attend at the booked time.

Good to know: if you're unsure about fit, message first with your brief — then book once you get a clear plan.

You'll have a confirmed session time and a clear goal in your message thread. Your next step is to show up on time and bring any relevant materials.

Why it matters: the best outcomes come from a clear goal + prepared session.

How it works: confirm goal → gather materials → join session → get next steps.

Good to know: if you have files or context, send them ahead so you don't spend session time catching up.

Join through Guruu at the scheduled time.

Why it matters: one link, one place, fewer technical surprises.

How it works: open the booking → click join → check mic/camera → start.

Good to know: join a few minutes early if you're using a new device or network.

If rescheduling is supported, do it as early as possible and keep it in-platform so the record stays clear. If it isn't supported for your booking type, you'll need to cancel and rebook.

Why it matters: last-minute changes create disputes and poor experiences.

How it works: request a new time → confirm in-platform → keep the goal the same.

Good to know: if your schedule is unpredictable, message the Guruu before booking to agree expectations.

The cancellation policy attached to the booking determines what happens if someone cancels. The policy at confirmation is the policy that applies.

Why it matters: clarity on cancellations protects both time and money.

How it works: check policy before booking → cancel within the window → follow in-platform steps.

Good to know: cancelling early is almost always better — it reduces fees and avoids conflict.

If a Guruu cancels, you should receive a refund under platform rules and you can rebook with another Guruu.

Why it matters: your time and payment are protected if the provider cancels.

How it works: cancellation → refund pathway → rebook with a replacement.

Good to know: if you're on a deadline, book someone with multiple available time slots.

If you cancel, outcomes depend on the cancellation policy and timing. Cancelling early reduces fees and friction and helps the Guruu fill the slot.

Why it matters: late cancellations are a common source of conflict.

How it works: check policy → cancel in-platform → follow prompts.

Good to know: if something changes last-minute, message immediately — good communication prevents bad outcomes.

If tech issues happen, keep communication in-platform and document what went wrong.

Why it matters: clear records make resolution faster and fairer.

How it works: message immediately → attempt reconnect → capture details → follow support/dispute steps if unresolved.

Good to know: if the problem is clearly technical, include screenshots/time stamps — it helps support resolve it faster.