Session Recordings (Rewatch, Access, Retention)

Yes — sessions are recorded to improve accountability and make it easier to resolve disputes fairly. Recordings can also help learning because you can rewatch key explanations.

Why it matters: recordings protect both sides and help you retain what you learned.

How it works: sessions run in-platform → recording captured → access controlled.

Good to know: recordings are most valuable when you rewatch specific moments (notes + timestamps beats rewatching the whole thing).

Recordings create evidence if something goes wrong and support a clearer dispute pathway. They also help learners revisit material and track progress.

Why it matters: better trust + better outcomes.

How it works: recording supports accountability → supports disputes if needed → helps you rewatch learning moments.

Good to know: if you want the recording to be useful later, ask the Guruu to recap key steps at the end.

If your account/session type includes playback access, rewatching is one of the highest-leverage learning tools.

Why it matters: rewatch turns one session into repeated learning value.

How it works: finish session → recording processed → view from your booking/session area (where enabled).

Good to know: take 3–5 bullet notes right after the session — then use the recording only to fill gaps.

Access depends on role and policy (learner, provider, guardian for minors, and staff access for disputes/safety when escalated).

Why it matters: clear access rules protect privacy and build trust.

How it works: role-based access → extra controls for minors → escalation-only staff access.

Good to know: if a dispute is raised, relevant recordings may be reviewed as evidence.

Recordings are retained based on Guruu's retention policy and may be kept longer if a session is flagged for safety or dispute review.

Why it matters: retention supports disputes and safety review while limiting unnecessary storage.

How it works: retention window → exceptions for disputes/safety → eventual deletion.

Good to know: if you want a personal archive, download/save a local copy if that option is enabled for your session.

Where downloading is available, you can save a personal copy. Sharing should be done responsibly and in line with consent and policy.

Why it matters: recordings may contain personal data and sensitive context.

How it works: view/download (where enabled) → keep for personal reference → don't repost publicly without consent.

Good to know: if a session involves a minor, extra care applies — guardians can review, but public sharing should still require consent.

Report it in-platform and include the session time and what went wrong.

Why it matters: missing evidence can complicate disputes and reduce learning value.

How it works: document issue → contact support → keep discussion in-platform.

Good to know: reporting quickly increases the chance the issue can be diagnosed properly.

Recordings can be used as evidence in disputes and safety reviews, alongside message history and booking records.

Why it matters: evidence helps resolve issues faster and more fairly.

How it works: dispute raised → evidence reviewed → outcome based on policy and facts.

Good to know: clear pre-session messages ("what we're doing today") plus recordings make disputes much easier to assess.