General FAQs
General FAQs
What makes Guruu great?
Guruu is redefining how people share knowledge.
For Guruus, it’s a flexible way to earn — you can teach from anywhere, set your own prices, and choose who you work with. Creating an account is free, so if you have expertise to share, why not get started?
For Learners, it’s simple and safe. Find trusted experts, book instantly, and learn through Guruu’s built-in video platform — no travel, no strangers in your home, just convenient one-on-one learning made accessible to everyone.
Who can use Guruu?
Anyone can use Guruu to learn something new.
There's no minimum age for learners, but users under 18 must have their accounts created and managed by a parent or guardian.
To become a Guruu (service provider), you must be at least 15 years old, and if you're under 18, your parent or guardian manages your account.
Learn more in our Younger Users Policy.
We're committed to keeping Guruu inclusive and discrimination-free. Read our Community Standards for more information.
How do I set up a profile?
Creating a profile is free and easy:
- Click Sign Up to get started.
- If you're a Guruu, add your bio, skills, location, pricing, and availability.
- If you're a Learner, just add your basic details and time zone so sessions appear correctly.
All payments are handled securely through Stripe, and Guruu never stores credit card details.
Why can’t younger users set up their own profile?
People under 18 can't legally enter binding contracts, which is why a parent or legal guardian must create and manage the account.
You can find full details and setup instructions in our Younger Users Policy.
What protections are in place for children on Guruu?
We take the safety of young users seriously. Guruu provides:
- Reviews and Ratings – See what other learners say about a Guruu before booking.
- Working with Children Clearance – In some regions, Guruus may hold official background checks. Parents can ask to view this.
- Secure Video Sessions – All lessons occur within Guruu's platform; no outside links or apps are required.
- Recorded Sessions – Every video is automatically recorded and stored in the learner's dashboard for guardian review.
Parents are encouraged to read our Community Standards for full details on acceptable use and child safety.
Is my personal information safe?
Yes. Guruu uses secure technology to protect your data. We do not sell or share your personal information for marketing.
Read our full Privacy Policy for details on data use and protection.
Can I update my details?
Yes. Log in and go to Settings to update your information or password.
For accounts managed by parents or guardians, some details (like date of birth) can't be changed directly.
How do session recordings work?
All sessions are automatically recorded for your safety and reference.
Recordings can be downloaded from your dashboard shortly after a session ends. We recommend saving them locally, as Guruu may delete older videos to manage storage.
Recordings cannot be shared publicly without written consent from all participants, except where a parent or guardian reviews a child's session. Breaching this policy may result in suspension or legal action.
See our Community Standards for more information.
Does Guruu contact its users?
Yes. Guruu contacts users via email from official @guruu.co addresses (e.g. noreply@guruu.co) and via in-app messages.
If you ever receive an unexpected message, check that it comes from an official @guruu.co address before taking action.
What are Guruu’s safety protocols?
Your account security is our priority.
- Never share your password — Guruu will never ask for it.
- Only log in through guruu.co.
- Do not open suspicious attachments or links claiming to be from Guruu.
- Contact help@guruu.co if you receive an email that seems unusual.
I received a suspicious email — what should I do?
If you're unsure about an email:
- Do not click any links or download attachments.
- Guruu will never request your password or login details via email.
- Always log in directly at guruu.co, not through external links.
- If in doubt, forward the message to help@guruu.co for verification.
How does cancellation work?
Both learners and Guruus can cancel a booking, but each Guruu sets their own cancellation policy, displayed on their profile before booking.
- If a learner cancels, any refund depends on the Guruu's cancellation policy.
- If a Guruu cancels, the learner receives a full refund.
- Late cancellations may affect your rating or result in penalties.
For full details, see our Payment Policy.
Can we work outside of Guruu?
We strongly discourage it.
When users work outside the platform, they lose Guruu's payment protection, dispute support, and review system.
By staying within Guruu, both parties benefit from secure transactions, transparent communication, and reputation-building tools that protect everyone involved.
How do disputes work?
If something goes wrong, Guruu can help mediate — but payment disputes are only allowed under specific circumstances.
Simply being unhappy with a session is not a valid reason to withhold payment. Instead, leave an honest review to help others make informed choices.
You can only dispute payment if:
- Expectations were clearly set in writing before the session, and the Guruu did not deliver what was agreed.
- There was a clear breach of our Community Standards (for example, inappropriate behaviour or misconduct).
- A technical issue on Guruu's platform — not the user's internet or device — prevented the session from taking place.
All disputes are reviewed case-by-case. Guruu may review communication records or recordings to determine a fair outcome.
Our mediation decisions are final.
How is Guruu funded?
Guruu is a user-funded platform.
We charge a small service fee to learners and a commission from Guruus.
This supports platform maintenance, technology improvements, and secure payment processing for all users.
When were these FAQ last updated?
October 2025
What makes Guruu great?
Guruu is redefining how people share knowledge.
For Guruus, it’s a flexible way to earn — you can teach from anywhere, set your own prices, and choose who you work with. Creating an account is free, so if you have expertise to share, why not get started?
For Learners, it’s simple and safe. Find trusted experts, book instantly, and learn through Guruu’s built-in video platform — no travel, no strangers in your home, just convenient one-on-one learning made accessible to everyone.
Who can use Guruu?
Anyone can use Guruu to learn something new.
There's no minimum age for learners, but users under 18 must have their accounts created and managed by a parent or guardian.
To become a Guruu (service provider), you must be at least 15 years old, and if you're under 18, your parent or guardian manages your account.
Learn more in our Younger Users Policy.
We're committed to keeping Guruu inclusive and discrimination-free. Read our Community Standards for more information.
How do I set up a profile?
Creating a profile is free and easy:
- Click Sign Up to get started.
- If you're a Guruu, add your bio, skills, location, pricing, and availability.
- If you're a Learner, just add your basic details and time zone so sessions appear correctly.
All payments are handled securely through Stripe, and Guruu never stores credit card details.
Why can’t younger users set up their own profile?
People under 18 can't legally enter binding contracts, which is why a parent or legal guardian must create and manage the account.
You can find full details and setup instructions in our Younger Users Policy.
What protections are in place for children on Guruu?
We take the safety of young users seriously. Guruu provides:
- Reviews and Ratings – See what other learners say about a Guruu before booking.
- Working with Children Clearance – In some regions, Guruus may hold official background checks. Parents can ask to view this.
- Secure Video Sessions – All lessons occur within Guruu's platform; no outside links or apps are required.
- Recorded Sessions – Every video is automatically recorded and stored in the learner's dashboard for guardian review.
Parents are encouraged to read our Community Standards for full details on acceptable use and child safety.
Is my personal information safe?
Yes. Guruu uses secure technology to protect your data. We do not sell or share your personal information for marketing.
Read our full Privacy Policy for details on data use and protection.
Can I update my details?
Yes. Log in and go to Settings to update your information or password.
For accounts managed by parents or guardians, some details (like date of birth) can't be changed directly.
How do session recordings work?
All sessions are automatically recorded for your safety and reference.
Recordings can be downloaded from your dashboard shortly after a session ends. We recommend saving them locally, as Guruu may delete older videos to manage storage.
Recordings cannot be shared publicly without written consent from all participants, except where a parent or guardian reviews a child's session. Breaching this policy may result in suspension or legal action.
See our Community Standards for more information.
Does Guruu contact its users?
Yes. Guruu contacts users via email from official @guruu.co addresses (e.g. noreply@guruu.co) and via in-app messages.
If you ever receive an unexpected message, check that it comes from an official @guruu.co address before taking action.
What are Guruu’s safety protocols?
Your account security is our priority.
- Never share your password — Guruu will never ask for it.
- Only log in through guruu.co.
- Do not open suspicious attachments or links claiming to be from Guruu.
- Contact help@guruu.co if you receive an email that seems unusual.
I received a suspicious email — what should I do?
If you're unsure about an email:
- Do not click any links or download attachments.
- Guruu will never request your password or login details via email.
- Always log in directly at guruu.co, not through external links.
- If in doubt, forward the message to help@guruu.co for verification.
How does cancellation work?
Both learners and Guruus can cancel a booking, but each Guruu sets their own cancellation policy, displayed on their profile before booking.
- If a learner cancels, any refund depends on the Guruu's cancellation policy.
- If a Guruu cancels, the learner receives a full refund.
- Late cancellations may affect your rating or result in penalties.
For full details, see our Payment Policy.
Can we work outside of Guruu?
We strongly discourage it.
When users work outside the platform, they lose Guruu's payment protection, dispute support, and review system.
By staying within Guruu, both parties benefit from secure transactions, transparent communication, and reputation-building tools that protect everyone involved.
How do disputes work?
If something goes wrong, Guruu can help mediate — but payment disputes are only allowed under specific circumstances.
Simply being unhappy with a session is not a valid reason to withhold payment. Instead, leave an honest review to help others make informed choices.
You can only dispute payment if:
- Expectations were clearly set in writing before the session, and the Guruu did not deliver what was agreed.
- There was a clear breach of our Community Standards (for example, inappropriate behaviour or misconduct).
- A technical issue on Guruu's platform — not the user's internet or device — prevented the session from taking place.
All disputes are reviewed case-by-case. Guruu may review communication records or recordings to determine a fair outcome.
Our mediation decisions are final.
How is Guruu funded?
Guruu is a user-funded platform.
We charge a small service fee to learners and a commission from Guruus.
This supports platform maintenance, technology improvements, and secure payment processing for all users.
When were these FAQ last updated?
October 2025
Learner FAQs
Before you begin
Finding a Guruu
Communicating with your Guruu
Choosing your Guruu
Treat a booking as a contract
Booking Guruus for children
What you can’t ask for
How much does it cost?
How do payments work?
Cancellations or changes
Reviews
Young users FAQs
Guruu's Policy for Younger Users
Guruu welcomes learners of all ages. However, because people under 18 are not legally able to enter binding contracts, there are special rules for how younger users participate on our platform.
Booking a Guruu or becoming one involves forming a contract. To protect both learners and teachers, every account for a person under 18 must be created and managed by a parent or legal guardian.
1. Who Can Use Guruu
Learners (any age)
There is no minimum age for learning on Guruu. Many school-age children use the platform for tutoring and skill development.
A parent or guardian must create and manage the account, approve each booking, and remain responsible for compliance with our Terms of Use and Community Standards.
Guruus (service providers aged 15–17)
Users aged 15 years or older may offer services as a Guruu, but their account must still be created and managed by a parent or guardian.
This reflects employment and contract laws in countries such as Australia, which set minimum ages for paid work. The guardian acts as the legal contracting party for the account.
2. How to Create an Account for a Younger User
Setting up an account for someone under 18 is simple.
The parent or guardian must first create their own Guruu account, then add the younger user as a linked member.
Steps:
-
Go to Settings (top right-hand corner).
-
Tap Family Sharing, then select Add Member.
-
Choose Create an Account for a Child and follow the on-screen prompts.
-
Enter the young user’s name, email, and date of birth (this cannot be changed later).
While the user remains under 18:
-
The parent or guardian will receive copies of all correspondence.
-
They will have full access to the child’s account, including session history and recordings.
3. What Young Users Can and Can’t Request
Guruu is designed to support learning, not replace it.
Allowed:
-
Tutoring, guidance, concept explanations, and skill-building support.
Not Allowed:
-
Asking Guruus to complete homework, write assignments, or sit tests on the learner’s behalf.
Please review our Community Standards and Terms of Use for full details on acceptable use.
4. Safety & Security for Users Under 18
Choosing a Guruu
Parents or guardians should select tutors who specifically indicate they work with children.
Some Guruus hold official Working With Children or background-check clearances (for example, qualified teachers). Parents are encouraged to confirm this directly with the Guruu before booking.
Session Monitoring & Recordings
Guruu does not provide real-time monitoring of sessions.
However:
-
All video sessions are automatically recorded.
-
Recordings are available within approximately 15 minutes of completion.
-
Parents or guardians can access and review these recordings through the child’s dashboard without breaching Guruu’s Privacy Policy.
5. Protecting Younger Users
Guruu has strict policies for any content that features, targets, or involves minors.
We take reports of inappropriate behaviour seriously and will investigate immediately.
If you see or experience anything concerning, please report it to help@guruu.co.
For more details, see our:
Last Updated: October 2025
Guruu's Policy for Younger Users
Guruu welcomes learners of all ages. However, because people under 18 are not legally able to enter binding contracts, there are special rules for how younger users participate on our platform.
Booking a Guruu or becoming one involves forming a contract. To protect both learners and teachers, every account for a person under 18 must be created and managed by a parent or legal guardian.
1. Who Can Use Guruu
Learners (any age)
There is no minimum age for learning on Guruu. Many school-age children use the platform for tutoring and skill development.
A parent or guardian must create and manage the account, approve each booking, and remain responsible for compliance with our Terms of Use and Community Standards.
Guruus (service providers aged 15–17)
Users aged 15 years or older may offer services as a Guruu, but their account must still be created and managed by a parent or guardian.
This reflects employment and contract laws in countries such as Australia, which set minimum ages for paid work. The guardian acts as the legal contracting party for the account.
2. How to Create an Account for a Younger User
Setting up an account for someone under 18 is simple.
The parent or guardian must first create their own Guruu account, then add the younger user as a linked member.
Steps:
-
Go to Settings (top right-hand corner).
-
Tap Family Sharing, then select Add Member.
-
Choose Create an Account for a Child and follow the on-screen prompts.
-
Enter the young user’s name, email, and date of birth (this cannot be changed later).
While the user remains under 18:
-
The parent or guardian will receive copies of all correspondence.
-
They will have full access to the child’s account, including session history and recordings.
3. What Young Users Can and Can’t Request
Guruu is designed to support learning, not replace it.
Allowed:
-
Tutoring, guidance, concept explanations, and skill-building support.
Not Allowed:
-
Asking Guruus to complete homework, write assignments, or sit tests on the learner’s behalf.
Please review our Community Standards and Terms of Use for full details on acceptable use.
4. Safety & Security for Users Under 18
Choosing a Guruu
Parents or guardians should select tutors who specifically indicate they work with children.
Some Guruus hold official Working With Children or background-check clearances (for example, qualified teachers). Parents are encouraged to confirm this directly with the Guruu before booking.
Session Monitoring & Recordings
Guruu does not provide real-time monitoring of sessions.
However:
-
All video sessions are automatically recorded.
-
Recordings are available within approximately 15 minutes of completion.
-
Parents or guardians can access and review these recordings through the child’s dashboard without breaching Guruu’s Privacy Policy.
5. Protecting Younger Users
Guruu has strict policies for any content that features, targets, or involves minors.
We take reports of inappropriate behaviour seriously and will investigate immediately.
If you see or experience anything concerning, please report it to help@guruu.co.
For more details, see our:
Last Updated: October 2025
Guruu FAQs
Getting started
Guruu connects you with learners around the world who want to learn from your experience. It’s free to join, and you can teach from anywhere with an internet connection.
Creating your profile
Your profile is your shopfront. Add a great photo, a short bio, and a clear list of what you teach. Be genuine — honest profiles build trust and attract the right learners.
Setting your rate
You decide your hourly rate and availability. The minimum is AUD $25 per hour, but there’s no upper limit. You keep 85% of your session fee, minus Stripe’s processing fees.
How payments work
Learners pay in advance through Guruu. Funds are held securely until the session is complete, then released automatically to your account.
Video sessions
All sessions run through Guruu’s built-in video platform (powered by Twilio) — reliable, secure, and simple to use. Every session is recorded for safety and review.
Cancellations
You can set your own cancellation policy. If you cancel a booking, the learner receives a full refund. Frequent cancellations may affect your ranking.
Taxes & insurance
You’re an independent provider, not an employee. This means you manage your own taxes and insurance. See our Payment Policy for more detail.
Building your reputation
After each session, learners can leave a review. Positive feedback helps you attract more bookings and raise your rates over time.
Getting started
Creating your profile
Setting your rate
How payments work
Video sessions
Cancellations
Taxes & insurance
Building your reputation
Terms of use
Effective Date: October 2025
Thank you for being part of the Guruu community. These Terms of Use (“Terms”) govern your access to and use of Guruu.co, its mobile applications, and related services (collectively, “Guruu,” “the platform,” “we,” or “us”).
By accessing or using Guruu, you agree to these Terms and all related policies, including the Privacy Policy, Community Standards, Payment Policy, and Intellectual Property Policy. If you do not agree, please discontinue use of the platform.
1. Key Terms
-
Learner (User / Buyer): A user who books and pays for sessions.
-
Guruu (Service Provider / Seller): A user who offers their time and expertise for a fee.
-
Booking: The act of reserving a session through the platform.
-
Session: A one-on-one meeting between a Learner and a Guruu conducted via the Guruu video system.
Creating an account on Guruu is free.
2. Eligibility and Account Responsibilities
-
You must be at least 15 years old to participate as a service provider (Guruu). For example, a high-school or middle-school student may tutor younger children, provided they comply with Guruu’s guidelines and local laws.
-
All users under 18, whether Learners or Guruus, must have their account created and managed by a parent or legal guardian.
The parent or guardian is the legal contracting party and is responsible for all payments, conduct, and compliance with these Terms. Guruu may request verification or proof of parental consent at any time.
-
You are responsible for maintaining accurate information and keeping your login credentials secure.
-
Creating multiple accounts, impersonating others, or using Guruu for fraudulent purposes is strictly prohibited.
-
Guruu reserves the right to suspend or terminate any account that violates these Terms or related policies.
3. User-Generated Content (UGC)
Guruu is a user-generated content (UGC) platform. All content uploaded by users—including text, photos, videos, and session materials—belongs to the user who created it.
By posting content on Guruu, you agree that:
-
You own or have the legal right to share the content.
-
You grant Guruu a non-exclusive, worldwide, royalty-free, transferable license to host, display, reproduce, and distribute your content as necessary to operate, promote, and improve the platform.
-
You are solely responsible for your content and for ensuring that it complies with intellectual property laws and our Community Standards.
-
Guruu does not pre-screen or endorse content and assumes no responsibility for user-generated material.
-
We may remove or restrict content that violates laws or our policies.
If you believe your intellectual property rights have been violated, please see our Intellectual Property Claims Policy.
4. Pricing and Payments
-
The minimum booking rate is AUD $25 per hour.
-
Learners pay for sessions in advance through Guruu’s secure payment system.
-
Upon completion, Guruu releases 85% of the session fee to the Guruu, after deducting:
-
Guruu’s platform commission, and
-
credit card processing fees imposed by third-party providers (e.g., Stripe).
-
Guruu acts as a limited payment collection agent to facilitate transactions, but is not a party to the contract between Learners and Guruus.
-
Payments and communication must occur through the Guruu platform. Attempting to pay, contact, or schedule sessions outside Guruu may result in account suspension or permanent removal, and will limit Guruu’s ability to assist with any disputes.
All payments, refunds, and commissions are subject to the Guruu Payment Policy and applicable laws.
5. Bookings and Cancellations
-
Guruus are expected to honour confirmed bookings. Repeated or unjustified cancellations may impact their account status.
-
Learners may cancel sessions in accordance with the Guruu’s chosen cancellation policy.
-
If a Learner misses a session without notice, the full payment may be released to the Guruu.
-
Refunds are processed according to Guruu’s Payment Policy and applicable consumer laws.
6. Service Disruptions & Technical Issues
-
Guruu uses Twilio and other third-party tools to deliver video conferencing and messaging services.
-
While we strive for uninterrupted access, technical issues can occur due to factors outside Guruu’s control, including:
-
internet outages, device or hardware failure,
-
third-party service interruptions (e.g., Twilio downtime), or
-
events of force majeure (e.g., power outages, natural disasters).
-
Guruu is not responsible for loss of service, earnings, or data due to such disruptions.
-
If a session is materially affected by a verified technical issue not caused by the Learner or Guruu, Guruu will review the case.
Guruus agree that in such circumstances, they will either:
-
Re-run the session at no additional cost to the Learner, or
-
Offer a refund, as determined by Guruu’s discretion.
-
Repeated technical issues or failure to accommodate affected Learners may result in account review or suspension.
7. Reviews and Ratings
-
Learners can review and rate Guruus after sessions.
-
Reviews must be honest, respectful, and compliant with our Community Standards.
-
Guruu may remove or moderate reviews that are false, defamatory, or abusive.
-
By posting a review, you grant Guruu permission to display it publicly for promotional or informational use.
8. Conduct and Prohibited Activities
All users must:
-
Communicate respectfully and professionally.
-
Keep all interactions and transactions within Guruu.
-
Follow all applicable laws and Guruu’s Community Standards.
You must not:
-
Offer or request illegal, explicit, or unethical services.
-
Circumvent fees or payments by arranging off-platform sessions.
-
Use Guruu to send spam, collect data, or distribute harmful content.
-
Engage in plagiarism, impersonation, or intellectual property violations.
-
Interfere with platform security or manipulate the review system.
Violations may result in suspension, removal, or legal action.
9. Disputes and Resolution
-
Guruu encourages parties to resolve disputes directly.
-
If a dispute cannot be resolved, Guruu may, at its discretion, mediate and determine appropriate actions, including partial or full refunds.
-
Guruu’s decision in a mediation context is final regarding platform enforcement.
-
Guruu is not legally responsible for outcomes of user-to-user interactions.
10. Independent Contractor Relationship
-
Guruus are independent contractors, not employees, partners, or agents of Guruu.
-
Guruus are solely responsible for their representations, taxes, business registration, and insurance.
-
Guruu does not control how services are delivered or guarantee any specific results.
11. Platform Disclaimer and Limitation of Liability
-
Guruu provides a neutral marketplace for connecting users.
-
We do not guarantee the quality, accuracy, or reliability of any content or service offered by users.
-
Use of the platform is at your own risk.
To the fullest extent permitted by law:
-
Guruu and its affiliates are not liable for damages, including lost income, business interruption, or reputational harm, arising from use of the platform or third-party services.
-
Guruu’s total liability shall not exceed the greater of AUD $100 or the total fees paid to Guruu in the 12 months preceding a claim.
12. Account Suspension and Termination
-
Guruu may suspend, restrict, or terminate accounts at any time for violations of these Terms, inactivity, or other legitimate reasons.
-
Users may close their account at any time through their account settings.
-
Upon termination, all rights and licenses granted under these Terms cease, except for obligations that reasonably survive (e.g., payment, intellectual property, indemnity).
13. Modifications and Service Availability
-
Guruu may modify, suspend, or discontinue parts of the platform at any time without notice.
-
We are not liable for losses resulting from service interruptions or platform changes.
14. Data Protection and Privacy
Your use of Guruu is governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your information.
By using Guruu, you consent to these practices.
15. Indemnity
You agree to indemnify and hold harmless Guruu, its affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from:
-
your use or misuse of the platform,
-
your violation of these Terms or applicable law, or
-
your breach of another user’s rights.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia, without regard to conflict-of-law principles.
You agree to submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising from your use of Guruu.
17. Updates to These Terms
We may update these Terms periodically. Changes take effect once published on Guruu.co.
Your continued use of the platform indicates acceptance of the updated Terms.
18. Contact Us
For any questions or concerns regarding these Terms, contact us at:
📧 help@guruu.co
Acknowledgement
By using Guruu, you acknowledge that you have read, understood, and agreed to these Terms of Use.
Effective Date: October 2025
Thank you for being part of the Guruu community. These Terms of Use (“Terms”) govern your access to and use of Guruu.co, its mobile applications, and related services (collectively, “Guruu,” “the platform,” “we,” or “us”).
By accessing or using Guruu, you agree to these Terms and all related policies, including the Privacy Policy, Community Standards, Payment Policy, and Intellectual Property Policy. If you do not agree, please discontinue use of the platform.
1. Key Terms
-
Learner (User / Buyer): A user who books and pays for sessions.
-
Guruu (Service Provider / Seller): A user who offers their time and expertise for a fee.
-
Booking: The act of reserving a session through the platform.
-
Session: A one-on-one meeting between a Learner and a Guruu conducted via the Guruu video system.
Creating an account on Guruu is free.
2. Eligibility and Account Responsibilities
-
You must be at least 15 years old to participate as a service provider (Guruu). For example, a high-school or middle-school student may tutor younger children, provided they comply with Guruu’s guidelines and local laws.
-
All users under 18, whether Learners or Guruus, must have their account created and managed by a parent or legal guardian.
The parent or guardian is the legal contracting party and is responsible for all payments, conduct, and compliance with these Terms. Guruu may request verification or proof of parental consent at any time. -
You are responsible for maintaining accurate information and keeping your login credentials secure.
-
Creating multiple accounts, impersonating others, or using Guruu for fraudulent purposes is strictly prohibited.
-
Guruu reserves the right to suspend or terminate any account that violates these Terms or related policies.
3. User-Generated Content (UGC)
Guruu is a user-generated content (UGC) platform. All content uploaded by users—including text, photos, videos, and session materials—belongs to the user who created it.
By posting content on Guruu, you agree that:
-
You own or have the legal right to share the content.
-
You grant Guruu a non-exclusive, worldwide, royalty-free, transferable license to host, display, reproduce, and distribute your content as necessary to operate, promote, and improve the platform.
-
You are solely responsible for your content and for ensuring that it complies with intellectual property laws and our Community Standards.
-
Guruu does not pre-screen or endorse content and assumes no responsibility for user-generated material.
-
We may remove or restrict content that violates laws or our policies.
If you believe your intellectual property rights have been violated, please see our Intellectual Property Claims Policy.
4. Pricing and Payments
-
The minimum booking rate is AUD $25 per hour.
-
Learners pay for sessions in advance through Guruu’s secure payment system.
-
Upon completion, Guruu releases 85% of the session fee to the Guruu, after deducting:
-
Guruu’s platform commission, and
-
credit card processing fees imposed by third-party providers (e.g., Stripe).
-
-
Guruu acts as a limited payment collection agent to facilitate transactions, but is not a party to the contract between Learners and Guruus.
-
Payments and communication must occur through the Guruu platform. Attempting to pay, contact, or schedule sessions outside Guruu may result in account suspension or permanent removal, and will limit Guruu’s ability to assist with any disputes.
All payments, refunds, and commissions are subject to the Guruu Payment Policy and applicable laws.
5. Bookings and Cancellations
-
Guruus are expected to honour confirmed bookings. Repeated or unjustified cancellations may impact their account status.
-
Learners may cancel sessions in accordance with the Guruu’s chosen cancellation policy.
-
If a Learner misses a session without notice, the full payment may be released to the Guruu.
-
Refunds are processed according to Guruu’s Payment Policy and applicable consumer laws.
6. Service Disruptions & Technical Issues
-
Guruu uses Twilio and other third-party tools to deliver video conferencing and messaging services.
-
While we strive for uninterrupted access, technical issues can occur due to factors outside Guruu’s control, including:
-
internet outages, device or hardware failure,
-
third-party service interruptions (e.g., Twilio downtime), or
-
events of force majeure (e.g., power outages, natural disasters).
-
-
Guruu is not responsible for loss of service, earnings, or data due to such disruptions.
-
If a session is materially affected by a verified technical issue not caused by the Learner or Guruu, Guruu will review the case.
Guruus agree that in such circumstances, they will either:-
Re-run the session at no additional cost to the Learner, or
-
Offer a refund, as determined by Guruu’s discretion.
-
-
Repeated technical issues or failure to accommodate affected Learners may result in account review or suspension.
7. Reviews and Ratings
-
Learners can review and rate Guruus after sessions.
-
Reviews must be honest, respectful, and compliant with our Community Standards.
-
Guruu may remove or moderate reviews that are false, defamatory, or abusive.
-
By posting a review, you grant Guruu permission to display it publicly for promotional or informational use.
8. Conduct and Prohibited Activities
All users must:
-
Communicate respectfully and professionally.
-
Keep all interactions and transactions within Guruu.
-
Follow all applicable laws and Guruu’s Community Standards.
You must not:
-
Offer or request illegal, explicit, or unethical services.
-
Circumvent fees or payments by arranging off-platform sessions.
-
Use Guruu to send spam, collect data, or distribute harmful content.
-
Engage in plagiarism, impersonation, or intellectual property violations.
-
Interfere with platform security or manipulate the review system.
Violations may result in suspension, removal, or legal action.
9. Disputes and Resolution
-
Guruu encourages parties to resolve disputes directly.
-
If a dispute cannot be resolved, Guruu may, at its discretion, mediate and determine appropriate actions, including partial or full refunds.
-
Guruu’s decision in a mediation context is final regarding platform enforcement.
-
Guruu is not legally responsible for outcomes of user-to-user interactions.
10. Independent Contractor Relationship
-
Guruus are independent contractors, not employees, partners, or agents of Guruu.
-
Guruus are solely responsible for their representations, taxes, business registration, and insurance.
-
Guruu does not control how services are delivered or guarantee any specific results.
11. Platform Disclaimer and Limitation of Liability
-
Guruu provides a neutral marketplace for connecting users.
-
We do not guarantee the quality, accuracy, or reliability of any content or service offered by users.
-
Use of the platform is at your own risk.
To the fullest extent permitted by law:
-
Guruu and its affiliates are not liable for damages, including lost income, business interruption, or reputational harm, arising from use of the platform or third-party services.
-
Guruu’s total liability shall not exceed the greater of AUD $100 or the total fees paid to Guruu in the 12 months preceding a claim.
12. Account Suspension and Termination
-
Guruu may suspend, restrict, or terminate accounts at any time for violations of these Terms, inactivity, or other legitimate reasons.
-
Users may close their account at any time through their account settings.
-
Upon termination, all rights and licenses granted under these Terms cease, except for obligations that reasonably survive (e.g., payment, intellectual property, indemnity).
13. Modifications and Service Availability
-
Guruu may modify, suspend, or discontinue parts of the platform at any time without notice.
-
We are not liable for losses resulting from service interruptions or platform changes.
14. Data Protection and Privacy
Your use of Guruu is governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your information.
By using Guruu, you consent to these practices.
15. Indemnity
You agree to indemnify and hold harmless Guruu, its affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from:
-
your use or misuse of the platform,
-
your violation of these Terms or applicable law, or
-
your breach of another user’s rights.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia, without regard to conflict-of-law principles.
You agree to submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising from your use of Guruu.
17. Updates to These Terms
We may update these Terms periodically. Changes take effect once published on Guruu.co.
Your continued use of the platform indicates acceptance of the updated Terms.
18. Contact Us
For any questions or concerns regarding these Terms, contact us at:
📧 help@guruu.co
Acknowledgement
By using Guruu, you acknowledge that you have read, understood, and agreed to these Terms of Use.
Community standards
Overview
Guruu is a global network of tutors, mentors, instructors, consultants, coaches, and service professionals who use the platform to share knowledge and empower others.
Our community thrives on diversity, respect, and professionalism. Every interaction—whether in a live session or online communication—contributes to the culture we build together.
These Community Standards outline the behaviour expected of everyone using Guruu. They are not laws, but they guide our policies and reflect our shared values of respect, safety, acceptance, and integrity.
These standards evolve as our community grows. The examples below illustrate prohibited behaviours but are not exhaustive. If you encounter conduct that violates these guidelines, please report it to help@guruu.co.
Definition: In this document, “learner” refers to any user who books and pays for a session on Guruu.
1. Integrity and Authenticity
Trust is the foundation of the Guruu marketplace. Every profile, session, and message must represent you and your skills truthfully.
Misrepresentation
Misrepresentation includes any false, misleading, or incomplete statement—whether deliberate or negligent.
Do not:
-
Use a fake name, photo, gender, or location.
-
Present forged or false documents when verifying identity.
-
Misstate your qualifications, experience, or education.
-
Offer licensed or regulated services without the required credentials.
-
Copy another user’s profile text, media, or branding.
-
Change agreed pricing outside the platform or after confirmation (“bait-and-switch”).
-
Allow another person to attend or appear in a booked session without the learner’s written consent.
-
Use non-original photos, videos, or promotional materials.
2. Spam and Platform Misuse
Guruu’s messaging tools exist to support genuine learning and collaboration.
Do not:
-
Send unsolicited or repetitive messages unrelated to an active session.
-
Distribute mass, promotional, or misleading communications.
-
Use Guruu messages to advertise outside websites, products, or services.
3. Prohibited Services
Guruu welcomes a wide range of knowledge categories—but certain services are strictly prohibited for legal, financial, or ethical reasons.
The list below is illustrative, not exhaustive.
Illegal or Financially Risky Services
Do not offer or request:
-
Any illegal service or assistance with unlawful acts.
-
Fake or forged documents (IDs, licences, bank statements, etc.).
-
Services requiring access to another user’s financial accounts or data.
-
Loans, donations, or investment schemes.
-
Trading signals, financial forecasts, or high-risk speculative advice.
Piracy, Hacking, and Third-Party Violations
Do not offer or request:
-
Hacking, cracking, or account-recovery services.
-
Pirated or unlicensed software, media, or templates.
-
Any service that breaches a third party’s terms of service.
Misleading or Fraudulent Services
Do not post or request:
-
Fake reviews, testimonials, or engagement (followers, likes, views, etc.).
-
Deepfakes or AI-generated content designed to deceive.
-
Services guaranteeing outcomes beyond your control.
Academic and Homework Services
To uphold academic integrity, Guruu prohibits completing coursework or assessments on behalf of learners.
Do not offer or request:
-
Essays, bibliographies, recommendation letters, or college application materials.
-
Homework or project completion in any form.
4. Objectionable Content and Conduct
Guruu is an inclusive community. We do not tolerate language or behaviour that targets individuals or groups based on race, ethnicity, gender, sexual orientation, religion, age, disability, marital status, or political affiliation.
Do not:
-
Use profane, violent, or dehumanising language.
-
Publish or request discriminatory content.
-
Refuse to work with someone because of a protected characteristic.
Adult Content and Sexual Activity
Explicit sexual or pornographic material has no place on Guruu. Violations are reported to relevant authorities.
Do not:
-
Share or request nudity or sexually explicit content.
-
Offer or request sexual, fetish, or erotic services or chats.
Violence and Criminal Behaviour
Do not:
-
Threaten, incite, or encourage violence or unlawful acts.
-
Use Guruu to organise or promote criminal activity.
Self-Harm
If you encounter someone expressing suicidal thoughts or intent to self-harm, encourage them to seek professional help immediately.
For global support resources, visit OpenCounseling.
5. Video Sessions and Recordings
All Guruu sessions are automatically recorded for safety and dispute resolution. Recordings are available to both parties via their dashboards and may be deleted periodically to manage storage capacity.
Do not:
-
Share, post, or distribute session recordings without the written consent of every participant.
-
Use recordings for public or promotional purposes without authorisation.
Guruu will only review recordings if submitted as evidence in a complaint or dispute.
6. Reviews and Ratings
Reviews help learners make informed choices and help Guruus grow their reputations.
Reviews must be:
-
Honest, factual, and relevant to the session experience.
-
Free of personal attacks, harassment, or privacy violations.
If a review violates these Standards, it may be challenged or removed at Guruu’s discretion.
7. Reporting Violations
Maintaining trust requires shared responsibility. If you observe behaviour or content that breaches these standards, report it immediately to help@guruu.co.
By following these Community Standards, we ensure Guruu remains a safe, inclusive, and professional space for learning and knowledge exchange.
Last Updated: October 2025
Overview
Guruu is a global network of tutors, mentors, instructors, consultants, coaches, and service professionals who use the platform to share knowledge and empower others.
Our community thrives on diversity, respect, and professionalism. Every interaction—whether in a live session or online communication—contributes to the culture we build together.
These Community Standards outline the behaviour expected of everyone using Guruu. They are not laws, but they guide our policies and reflect our shared values of respect, safety, acceptance, and integrity.
These standards evolve as our community grows. The examples below illustrate prohibited behaviours but are not exhaustive. If you encounter conduct that violates these guidelines, please report it to help@guruu.co.
Definition: In this document, “learner” refers to any user who books and pays for a session on Guruu.
1. Integrity and Authenticity
Trust is the foundation of the Guruu marketplace. Every profile, session, and message must represent you and your skills truthfully.
Misrepresentation
Misrepresentation includes any false, misleading, or incomplete statement—whether deliberate or negligent.
Do not:
-
Use a fake name, photo, gender, or location.
-
Present forged or false documents when verifying identity.
-
Misstate your qualifications, experience, or education.
-
Offer licensed or regulated services without the required credentials.
-
Copy another user’s profile text, media, or branding.
-
Change agreed pricing outside the platform or after confirmation (“bait-and-switch”).
-
Allow another person to attend or appear in a booked session without the learner’s written consent.
-
Use non-original photos, videos, or promotional materials.
2. Spam and Platform Misuse
Guruu’s messaging tools exist to support genuine learning and collaboration.
Do not:
-
Send unsolicited or repetitive messages unrelated to an active session.
-
Distribute mass, promotional, or misleading communications.
-
Use Guruu messages to advertise outside websites, products, or services.
3. Prohibited Services
Guruu welcomes a wide range of knowledge categories—but certain services are strictly prohibited for legal, financial, or ethical reasons.
The list below is illustrative, not exhaustive.
Illegal or Financially Risky Services
Do not offer or request:
-
Any illegal service or assistance with unlawful acts.
-
Fake or forged documents (IDs, licences, bank statements, etc.).
-
Services requiring access to another user’s financial accounts or data.
-
Loans, donations, or investment schemes.
-
Trading signals, financial forecasts, or high-risk speculative advice.
Piracy, Hacking, and Third-Party Violations
Do not offer or request:
-
Hacking, cracking, or account-recovery services.
-
Pirated or unlicensed software, media, or templates.
-
Any service that breaches a third party’s terms of service.
Misleading or Fraudulent Services
Do not post or request:
-
Fake reviews, testimonials, or engagement (followers, likes, views, etc.).
-
Deepfakes or AI-generated content designed to deceive.
-
Services guaranteeing outcomes beyond your control.
Academic and Homework Services
To uphold academic integrity, Guruu prohibits completing coursework or assessments on behalf of learners.
Do not offer or request:
-
Essays, bibliographies, recommendation letters, or college application materials.
-
Homework or project completion in any form.
4. Objectionable Content and Conduct
Guruu is an inclusive community. We do not tolerate language or behaviour that targets individuals or groups based on race, ethnicity, gender, sexual orientation, religion, age, disability, marital status, or political affiliation.
Do not:
-
Use profane, violent, or dehumanising language.
-
Publish or request discriminatory content.
-
Refuse to work with someone because of a protected characteristic.
Adult Content and Sexual Activity
Explicit sexual or pornographic material has no place on Guruu. Violations are reported to relevant authorities.
Do not:
-
Share or request nudity or sexually explicit content.
-
Offer or request sexual, fetish, or erotic services or chats.
Violence and Criminal Behaviour
Do not:
-
Threaten, incite, or encourage violence or unlawful acts.
-
Use Guruu to organise or promote criminal activity.
Self-Harm
If you encounter someone expressing suicidal thoughts or intent to self-harm, encourage them to seek professional help immediately.
For global support resources, visit OpenCounseling.
5. Video Sessions and Recordings
All Guruu sessions are automatically recorded for safety and dispute resolution. Recordings are available to both parties via their dashboards and may be deleted periodically to manage storage capacity.
Do not:
-
Share, post, or distribute session recordings without the written consent of every participant.
-
Use recordings for public or promotional purposes without authorisation.
Guruu will only review recordings if submitted as evidence in a complaint or dispute.
6. Reviews and Ratings
Reviews help learners make informed choices and help Guruus grow their reputations.
Reviews must be:
-
Honest, factual, and relevant to the session experience.
-
Free of personal attacks, harassment, or privacy violations.
If a review violates these Standards, it may be challenged or removed at Guruu’s discretion.
7. Reporting Violations
Maintaining trust requires shared responsibility. If you observe behaviour or content that breaches these standards, report it immediately to help@guruu.co.
By following these Community Standards, we ensure Guruu remains a safe, inclusive, and professional space for learning and knowledge exchange.
Last Updated: October 2025
Payment Policy
Dispute, Payout, Refund & Tax Policy
Last updated: 17 October 2025
This Policy forms part of the Terms of Service of Guruu (“the Platform,” “we,” “our,” or “us”). It explains how payments, booking fees, disputes, refunds, and taxes are handled for transactions processed through Stripe, our third-party payment provider.
1. Payment Handling
All payments are processed securely through Stripe. When a Buyer books a Service, the full amount is charged immediately and held in temporary escrow by Stripe on behalf of the Platform.
Funds are not automatically paid to the Service Provider upon booking. They remain on hold until one of the following occurs:
- The Buyer confirms the Service has been completed;
- The Buyer takes no action within the review period (see Section 3); or
- A dispute is raised in accordance with this Policy.
2. Platform Commission, Booking Fee & Processing Fees
For each confirmed booking:
- The Platform charges a non-refundable booking fee of USD $3.00, applied to every transaction. This fee covers payment-processing, administrative, and platform operating costs.
- The Platform deducts a 15 % service commission from the gross booking amount.
- Stripe card-processing fees are also deducted from the payout. These currently equal 2.9 % + USD $0.30 per domestic transaction and 4.4 % + USD $0.30 for international transactions (subject to Stripe’s pricing changes).
Accordingly, the Service Provider receives the net amount after deduction of the Platform’s commission, card-processing fees, and any applicable taxes.
3. Buyer Review Period
After a Service is completed, the Buyer has a [3- to 5-day] review period to confirm or dispute the transaction.
- Confirmation: If the Buyer confirms completion, the Platform releases payment to the Service Provider (less commission, booking fee, and processing costs).
- No action: If the Buyer takes no action during the review period, funds are automatically released once the period expires.
- Dispute: If the Buyer raises a dispute within the review period, funds remain on hold pending internal review (see Section 4).
4. Internal Dispute Resolution
Disputes must be submitted through the Platform’s dispute function within the review period. The Platform will assess relevant materials (communications, proof of delivery, cancellation terms, etc.) and make a good-faith determination.
The Platform’s internal decision is final for Platform purposes. Buyers retain the right to initiate a formal card-network dispute (chargeback) through their issuing bank (see Section 5).
5. Card Disputes and Chargebacks
If a Buyer’s bank reverses a payment:
- Stripe will debit the disputed amount from the Platform’s balance.
- The Platform will provide supporting evidence (e.g., proof of service completion).
- If the Platform prevails, funds will be reinstated.
- If the Buyer’s bank upholds the dispute, the Buyer will be refunded, and the Platform may recover the amount from the relevant Service Provider if the issue results from their non-performance.
6. Refunds
Refunds are evaluated case-by-case.
If a refund is approved, it will be processed for the amount received less any non-refundable processing fees and the USD $3.00 booking fee incurred at the time of payment. Stripe does not return processing fees on refunded transactions; therefore, those costs are retained by the Platform.
Where applicable, the Platform’s commission may also be retained to cover administrative and gateway costs.
Example: If you paid USD $100.00 and card fees totaled USD $3.20, your refund would be USD $96.80.
7. Cancellation by Service Provider
If the Service Provider cancels a confirmed booking for any reason, the Buyer will receive a full refund, including the booking fee and any card-processing costs.
The Platform may apply penalties or account restrictions to Service Providers who cancel confirmed bookings.
8. Cancellation by Buyer
If the Buyer cancels a booking:
- The refund amount is governed by the Service Provider’s cancellation policy, displayed at the time of booking.
- Buyers should review the cancellation policy carefully before confirming a booking.
- Any refund processed under that policy will exclude the Platform’s non-refundable booking fee and non-refundable payment-processing costs, unless otherwise stated by the Provider’s policy.
9. Taxes
The Platform may be required by law to collect and remit applicable taxes (including but not limited to sales tax, GST, or VAT) once statutory thresholds are met.
Any such taxes collected are held on behalf of the relevant tax authority and are not Platform revenue.
The Platform reserves the right to:
- Adjust prices, booking fees, or displayed totals to include applicable taxes;
- Collect and remit taxes automatically using Stripe’s integrated tax features; and
- Modify this Policy to reflect future tax obligations in jurisdictions where the Platform operates.
10. Fraud and Unauthorized Payments
Stripe provides card verification, 3-D Secure authentication, and fraud-screening tools (Radar). While these measures reduce risk, no system guarantees absolute protection.
The Platform is not liable for fraudulent or unauthorized card use beyond the protections offered by Stripe and the card networks.
11. Finality of Payouts
Once funds are released to a Service Provider and the Buyer’s review period has expired, the transaction is considered final unless reversed by a valid card-network chargeback.
12. Acceptance
By using the Platform, Buyers and Service Providers acknowledge and agree to this Dispute, Payout, Refund & Tax Policy, which forms part of the Platform’s Terms of Service.
For any payment issues, contact help@guruu.co.
Last updated 17 October 2025.
Dispute, Payout, Refund & Tax Policy
Last updated: 17 October 2025
This Policy forms part of the Terms of Service of Guruu (“the Platform,” “we,” “our,” or “us”). It explains how payments, booking fees, disputes, refunds, and taxes are handled for transactions processed through Stripe, our third-party payment provider.
1. Payment Handling
All payments are processed securely through Stripe. When a Buyer books a Service, the full amount is charged immediately and held in temporary escrow by Stripe on behalf of the Platform.
Funds are not automatically paid to the Service Provider upon booking. They remain on hold until one of the following occurs:
- The Buyer confirms the Service has been completed;
- The Buyer takes no action within the review period (see Section 3); or
- A dispute is raised in accordance with this Policy.
2. Platform Commission, Booking Fee & Processing Fees
For each confirmed booking:
- The Platform charges a non-refundable booking fee of USD $3.00, applied to every transaction. This fee covers payment-processing, administrative, and platform operating costs.
- The Platform deducts a 15 % service commission from the gross booking amount.
- Stripe card-processing fees are also deducted from the payout. These currently equal 2.9 % + USD $0.30 per domestic transaction and 4.4 % + USD $0.30 for international transactions (subject to Stripe’s pricing changes).
Accordingly, the Service Provider receives the net amount after deduction of the Platform’s commission, card-processing fees, and any applicable taxes.
3. Buyer Review Period
After a Service is completed, the Buyer has a [3- to 5-day] review period to confirm or dispute the transaction.
- Confirmation: If the Buyer confirms completion, the Platform releases payment to the Service Provider (less commission, booking fee, and processing costs).
- No action: If the Buyer takes no action during the review period, funds are automatically released once the period expires.
- Dispute: If the Buyer raises a dispute within the review period, funds remain on hold pending internal review (see Section 4).
4. Internal Dispute Resolution
Disputes must be submitted through the Platform’s dispute function within the review period. The Platform will assess relevant materials (communications, proof of delivery, cancellation terms, etc.) and make a good-faith determination.
The Platform’s internal decision is final for Platform purposes. Buyers retain the right to initiate a formal card-network dispute (chargeback) through their issuing bank (see Section 5).
5. Card Disputes and Chargebacks
If a Buyer’s bank reverses a payment:
- Stripe will debit the disputed amount from the Platform’s balance.
- The Platform will provide supporting evidence (e.g., proof of service completion).
- If the Platform prevails, funds will be reinstated.
- If the Buyer’s bank upholds the dispute, the Buyer will be refunded, and the Platform may recover the amount from the relevant Service Provider if the issue results from their non-performance.
6. Refunds
Refunds are evaluated case-by-case.
If a refund is approved, it will be processed for the amount received less any non-refundable processing fees and the USD $3.00 booking fee incurred at the time of payment. Stripe does not return processing fees on refunded transactions; therefore, those costs are retained by the Platform.
Where applicable, the Platform’s commission may also be retained to cover administrative and gateway costs.
Example: If you paid USD $100.00 and card fees totaled USD $3.20, your refund would be USD $96.80.
7. Cancellation by Service Provider
If the Service Provider cancels a confirmed booking for any reason, the Buyer will receive a full refund, including the booking fee and any card-processing costs.
The Platform may apply penalties or account restrictions to Service Providers who cancel confirmed bookings.
8. Cancellation by Buyer
If the Buyer cancels a booking:
- The refund amount is governed by the Service Provider’s cancellation policy, displayed at the time of booking.
- Buyers should review the cancellation policy carefully before confirming a booking.
- Any refund processed under that policy will exclude the Platform’s non-refundable booking fee and non-refundable payment-processing costs, unless otherwise stated by the Provider’s policy.
9. Taxes
The Platform may be required by law to collect and remit applicable taxes (including but not limited to sales tax, GST, or VAT) once statutory thresholds are met.
Any such taxes collected are held on behalf of the relevant tax authority and are not Platform revenue.
The Platform reserves the right to:
- Adjust prices, booking fees, or displayed totals to include applicable taxes;
- Collect and remit taxes automatically using Stripe’s integrated tax features; and
- Modify this Policy to reflect future tax obligations in jurisdictions where the Platform operates.
10. Fraud and Unauthorized Payments
Stripe provides card verification, 3-D Secure authentication, and fraud-screening tools (Radar). While these measures reduce risk, no system guarantees absolute protection.
The Platform is not liable for fraudulent or unauthorized card use beyond the protections offered by Stripe and the card networks.
11. Finality of Payouts
Once funds are released to a Service Provider and the Buyer’s review period has expired, the transaction is considered final unless reversed by a valid card-network chargeback.
12. Acceptance
By using the Platform, Buyers and Service Providers acknowledge and agree to this Dispute, Payout, Refund & Tax Policy, which forms part of the Platform’s Terms of Service.
For any payment issues, contact help@guruu.co.
Last updated 17 October 2025.
Privacy
Introduction
We value your privacy and are committed to protecting your personal information.
This policy explains what data we collect, how we use it, and your rights regarding that information.
By using Guruu.co, you agree to this policy. If you do not agree, please discontinue use of our services.
We may update this policy periodically to reflect new practices or legal requirements. Please check this page for the latest version.
1. Information We Collect
We collect personal information when you:
-
Register an account or complete forms (including affiliate or influencer applications).
-
Communicate with others through Guruu.co (messages, reviews, or sessions).
-
Browse, access, or use our platform.
-
Participate in video sessions, which may be recorded and stored for access by participants.
2. How We Collect Information
-
Directly from you: when you register, communicate, or complete a transaction.
-
Automatically: through cookies, IP addresses, device identifiers, and usage analytics.
-
From third parties: including payment processors, vendors, and analytics partners that assist in operating our platform.
3. How We Use Your Information
We use your personal information to:
-
Provide, personalise, and improve our services.
-
Verify identity, ensure security, and prevent fraud or abuse.
-
Communicate with you, including transactional messages and service updates.
-
Send relevant marketing communications (only where permitted).
-
Maintain marketplace integrity and comply with our legal and regulatory obligations.
We process your information based on legitimate interests, contract necessity, legal obligations, or your consent (where required by law).
4. Privacy and Video Recordings
-
Sessions conducted on Guruu are automatically recorded and made available to participants (including parents or guardians of minors).
-
Guruu staff do not review or access session recordings unless necessary for dispute resolution, complaint investigation, or legal compliance.
-
Recordings may be deleted periodically to manage storage.
-
You must obtain written consent from all participants before publishing or sharing a session outside Guruu.co.
5. Privacy and Complaints
Users can report breaches of our Terms of Use or Community Standards.
Our Trust & Safety Team reviews complaints and may take appropriate action. To protect user privacy, investigation outcomes are not shared publicly.
6. Data Retention
We retain personal information only as long as necessary to:
-
Deliver our services,
-
Fulfil contractual or legal obligations, and
-
Prevent fraud or abuse.
After this period, data is securely deleted or anonymised.
7. Users Under 18
-
Accounts for users under 18 must be created and managed by a parent or legal guardian.
-
Parents/guardians receive access to communications and session recordings.
-
Guruu does not knowingly collect data directly from minors without parental consent.
8. Sharing Information with Third Parties
We share personal data only as necessary to operate the platform and deliver services:
-
Service providers: hosting, video, analytics, payment processing, and customer support.
-
Law enforcement: when required to comply with applicable law or legal process.
-
Marketing and analytics partners: to improve services and understand usage trends.
Guruu does not sell, rent, or trade personal data to third parties for their own marketing purposes.
9. International Data Transfers
Your information may be stored or processed in countries such as Australia, the United States, or others where we operate.
We take appropriate safeguards—such as contractual protections—to ensure your data remains secure and treated in accordance with this policy.
10. Cookies and Tracking Technologies
We use cookies and similar technologies for site functionality, analytics, and marketing purposes.
You can manage or delete cookies in your browser settings at any time.
For more details, please review our Cookie Policy.
Our site does not currently respond to “Do Not Track” signals.
11. External Links
Guruu.co may contain links to third-party websites.
We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.
12. Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorised access, loss, misuse, or alteration.
However, no online platform can guarantee absolute security. Please keep your account credentials confidential.
13. Your Rights (EU, UK, and California Residents)
Depending on your location, you may have the following rights:
Access and Correction – Request access to or correction of your personal data.
Deletion – Request deletion of your account and data, subject to legal retention requirements.
Portability – Request a copy of your data in a portable format (where applicable).
Marketing Opt-Out – Unsubscribe from marketing emails at any time.
California Residents (CCPA) – You have additional rights to request disclosure, deletion, or opt-out of certain data practices.
To exercise any of these rights, contact help@guruu.co. We will verify your identity and respond within a reasonable timeframe.
14. Updating Your Information
You can update your details in your account settings.
If you believe any information is inaccurate or incomplete, please contact help@guruu.co so we can correct it.
15. Contact Us
For any privacy-related questions, concerns, or requests, please contact us:
📧 help@guruu.co
We aim to respond within a reasonable timeframe and in accordance with applicable privacy laws.
Last Updated: October 2025
Introduction
We value your privacy and are committed to protecting your personal information.
This policy explains what data we collect, how we use it, and your rights regarding that information.
By using Guruu.co, you agree to this policy. If you do not agree, please discontinue use of our services.
We may update this policy periodically to reflect new practices or legal requirements. Please check this page for the latest version.
1. Information We Collect
We collect personal information when you:
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Register an account or complete forms (including affiliate or influencer applications).
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Communicate with others through Guruu.co (messages, reviews, or sessions).
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Browse, access, or use our platform.
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Participate in video sessions, which may be recorded and stored for access by participants.
2. How We Collect Information
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Directly from you: when you register, communicate, or complete a transaction.
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Automatically: through cookies, IP addresses, device identifiers, and usage analytics.
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From third parties: including payment processors, vendors, and analytics partners that assist in operating our platform.
3. How We Use Your Information
We use your personal information to:
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Provide, personalise, and improve our services.
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Verify identity, ensure security, and prevent fraud or abuse.
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Communicate with you, including transactional messages and service updates.
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Send relevant marketing communications (only where permitted).
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Maintain marketplace integrity and comply with our legal and regulatory obligations.
We process your information based on legitimate interests, contract necessity, legal obligations, or your consent (where required by law).
4. Privacy and Video Recordings
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Sessions conducted on Guruu are automatically recorded and made available to participants (including parents or guardians of minors).
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Guruu staff do not review or access session recordings unless necessary for dispute resolution, complaint investigation, or legal compliance.
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Recordings may be deleted periodically to manage storage.
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You must obtain written consent from all participants before publishing or sharing a session outside Guruu.co.
5. Privacy and Complaints
Users can report breaches of our Terms of Use or Community Standards.
Our Trust & Safety Team reviews complaints and may take appropriate action. To protect user privacy, investigation outcomes are not shared publicly.
6. Data Retention
We retain personal information only as long as necessary to:
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Deliver our services,
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Fulfil contractual or legal obligations, and
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Prevent fraud or abuse.
After this period, data is securely deleted or anonymised.
7. Users Under 18
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Accounts for users under 18 must be created and managed by a parent or legal guardian.
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Parents/guardians receive access to communications and session recordings.
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Guruu does not knowingly collect data directly from minors without parental consent.
8. Sharing Information with Third Parties
We share personal data only as necessary to operate the platform and deliver services:
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Service providers: hosting, video, analytics, payment processing, and customer support.
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Law enforcement: when required to comply with applicable law or legal process.
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Marketing and analytics partners: to improve services and understand usage trends.
Guruu does not sell, rent, or trade personal data to third parties for their own marketing purposes.
9. International Data Transfers
Your information may be stored or processed in countries such as Australia, the United States, or others where we operate.
We take appropriate safeguards—such as contractual protections—to ensure your data remains secure and treated in accordance with this policy.
10. Cookies and Tracking Technologies
We use cookies and similar technologies for site functionality, analytics, and marketing purposes.
You can manage or delete cookies in your browser settings at any time.
For more details, please review our Cookie Policy.
Our site does not currently respond to “Do Not Track” signals.
11. External Links
Guruu.co may contain links to third-party websites.
We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.
12. Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorised access, loss, misuse, or alteration.
However, no online platform can guarantee absolute security. Please keep your account credentials confidential.
13. Your Rights (EU, UK, and California Residents)
Depending on your location, you may have the following rights:
Access and Correction – Request access to or correction of your personal data.
Deletion – Request deletion of your account and data, subject to legal retention requirements.
Portability – Request a copy of your data in a portable format (where applicable).
Marketing Opt-Out – Unsubscribe from marketing emails at any time.
California Residents (CCPA) – You have additional rights to request disclosure, deletion, or opt-out of certain data practices.
To exercise any of these rights, contact help@guruu.co. We will verify your identity and respond within a reasonable timeframe.
14. Updating Your Information
You can update your details in your account settings.
If you believe any information is inaccurate or incomplete, please contact help@guruu.co so we can correct it.
15. Contact Us
For any privacy-related questions, concerns, or requests, please contact us:
📧 help@guruu.co
We aim to respond within a reasonable timeframe and in accordance with applicable privacy laws.
Last Updated: October 2025