Messaging & Off-Platform Rules (Why Staying On Guruu Matters)

Messaging happens within Guruu so your conversation, booking, and session context stays in one place.

Why it matters: on-platform messaging protects you with clearer evidence and support pathways.

How it works: message a Guruu → agree on goal/time → book in-platform → keep updates in the same thread.

Good to know: write your goal clearly in messages — it becomes the shared reference if there's confusion later.

Because moving off-platform removes the protections that make marketplaces safer. Guruu prohibits attempts to pay, contact, or schedule outside the platform.

Why it matters: off-platform increases scam risk and reduces your options if something goes wrong.

How it works: keep comms and payments on-platform → only book through Guruu.

Good to know: most marketplace scams begin with "move off-platform."

Guruu may screen messages for prohibited content like contact info, unsafe links, or attempts to move off-platform — and content may be blocked or removed.

Why it matters: reduces off-platform leakage and improves safety.

How it works: message scanned → prohibited content blocked/removed → repeated attempts can trigger enforcement.

Good to know: if you genuinely need to share a file, use the platform's file sharing so it stays in the record.

Don't move. Ask to keep everything on Guruu. If they persist, report it and stop engaging.

Why it matters: persistent off-platform requests are a common scam and policy-breach pattern.

How it works: "Happy to keep this on Guruu" → continue in-platform → report if needed.

Good to know: staying on-platform keeps your protections and makes disputes resolvable.

Guruu requires payments and communication to occur through the platform, and attempts to move contact or scheduling outside Guruu may result in suspension or removal.

Why it matters: moving off-platform compromises dispute and safety protections.

How it works: keep follow-ups on Guruu → keep scheduling and payments on Guruu.

Good to know: if you want ongoing sessions, keeping it on Guruu also keeps your booking history and reviews intact.

Send a short brief: your goal, current level, deadline, and what success looks like.

Why it matters: reduces mismatched expectations (a top driver of disputes).

How it works: 3–5 lines → one focused question → confirm what you'll achieve in the first session.

Good to know: if you're nervous about time, ask for a simple session plan in the reply.