Disputes & Chargebacks (Provider Guide)
How disputes and chargebacks work for providers on Guruu.
What happens if a learner disputes a session?
Disputes are assessed using the platform record: booking details, message history, and recordings where relevant.
Why it matters: evidence-based resolution protects you from false claims.
How it works: try to resolve directly → escalate through the platform pathway → outcome determined.
Good to know: clear pre-session messages ("what we'll do today") reduce disputes.
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